Terms and Conditions

Refunds and Transfers

Multi-week classes and one day events – If the course starts in 7 days or less, refunds, transfers and credits are not allowed.

Summer camps - No summer camp refunds after June.

Private lessons - Refunds, transfers, and or credits are not available if your lesson starts in 48 hours or less.

Outdoor classes during severe weather – When the Leander School District delays or cancels classes, the Dog Alliance will do the same. When possible, severe weather days will be rescheduled. When rescheduling is not feasible, an online zoom class may be substitued. Refunds are not made for weather related reasons.

*Guests - Most classes are for one handler per dog. If you would like to switch handlers each session, please provide contact information for both handlers. If you would like to attend class with two humans per dog, please select and pay for the additional handler during the check out process. If you decide to add a handler after paying for the course, please email frontdesk@thedogalliance.org. If you would like multiple family members involved in the training of your dog, please consider taking a private lesson. Up to four humans can attend each private lesson.

Release of Liability

I agree to indemnify and hold harmless The Dog Alliance, its officers, instructors, employees, property owners, participants, and insurers of all these parties (the Parties) from and against any and all expenses, losses, claims, liabilities of any nature that arise from or incident to the use of the facilities and equipment belonging to or used by the Parties. I understand that my dog and I use the facilities and equipment at our own risk and that the Parties are not responsible for any accident, injury, or illness that might arise from such use.

Aggression Policy

No dogs showing aggression toward another dog or human being will be allowed to remain in the class. If you are unsure if your dog is appropriate for a class setting, please schedule a private lesson before signing up for a class. Private lesson fees apply.

Vaccination and Health Policy

The Dog Alliance requires all dogs to be current on vaccinations according to age for DHLPP and Rabies. Bordetella is recommended, but not required. In accordance with Texas law, all dogs 16 weeks of age and older must be vaccinated for Rabies. For DHLPP, titers are acceptable. Vet records must be presented prior to bringing your dog to class. Failure to provide vaccination information will result in termination from class without a refund. We encourage you to ask your vet to email vaccination records to frontdesk@thedogalliance.org.

No dogs with visible signs of illness should be brought to any training location used by The Dog Alliance. Dogs adopted or rescued from a shelter or outside a pet store environment are not allowed in classes or on property within two weeks of adoption or rescue. Females in heat may attend classes if diapered.

Leash Policy

For the health and safety of all dogs and handlers on campus, please have your dog on a leash when arriving for or departing a class, inside our New Hope Ranch facilities, or as directed by your instructor.

Clean-Up Policy

It is your responsibility to pick up after your dog and to spray the area with disinfectant. Poop bags and cleaning supplies are available for your convenience. Dogs should NOT be allowed to mark the inside or outside of the building or on the agility field. Please do not allow dogs to eliminate on the flowers and bushes.

Parent Consent for Children

Your child is participating in a program held by The Dog Alliance. While this activity will be supervised by adults, dogs will be present, and we cannot control every aspect of your child's interaction with the dogs. While we have made every attempt at providing a safe environment, we cannot and do not guarantee that there will be no injuries or damages because of this activity. You also grant The Dog Alliance the right to physically remove your child from any activities if your child is engaging in activities that are disruptive or represent a danger or safety hazard to your child, other children, adults, or any animal.

By paying for this activity, you agree that your child may participate in programs held by The Dog Alliance. You also agree to release The Dog Alliance, its officers, supervisors, instructors, employees, volunteers and invitees from any and all damages, as the result of death and/or injuries of any kind that you and/or your child might suffer as a result of participating in this activity, except for those that result from gross negligence or willful misconduct on the part of The Dog Alliance, its officers, supervisors, employees, volunteers, and invitees.

Medical Treatment Consent for Dog

Should it be necessary for your dog to have medical treatment while participating in this activity, and a parent or owner cannot be reached, your signature gives The Dog Alliance, its officers, instructors, supervisors, employees and volunteers permission to use their judgment in obtaining and giving consent to emergency medical service for the dog and further gives permission to a veterinarian to render emergency medical treatment deemed necessary and appropriate. Any cost incurred for such treatment shall be your sole responsibility.

Medical Treatment Consent for Child

Should it be necessary for your child to have medical treatment while participating in this activity, and a parent cannot be reached, your signature gives The Dog Alliance, its officers, instructors, supervisors, employees, and volunteers permission to use their judgment in obtaining and giving consent to emergency medical service for the child and further gives permission to a physician to render emergency medical treatment deemed necessary and appropriate. You should understand that The Dog Alliance has no insurance covering such medical or hospital costs incurred on behalf of you or your child; therefore, any cost incurred for such treatment shall be your sole responsibility.

Permission to Photograph

You give permission to The Dog Alliance to photograph you, your children, or your dog and use the photos for media, advertising, or website purposes.

Complaint Policy for Non-employees

Any non-employee (volunteer/applicant/student/recipient/donor) who has a grievance concerning the Dog Alliance practices has the right to file a complaint according to procedures outlined in this policy. Grievances may include but are not limited to, perception of violation of rights; quality of service; discrimination based on the category of race, age, disability, etc.; or other matter.

Complainants are always treated with dignity and respect, regardless of the nature of their complaint. They will not be discriminated against, harassed, intimidated, or suffer any reprisal as a result of filing a complaint or participating in an investigation of a complaint. If an individual feels that he or she is being subjected to any of the above, that person has the right to appeal directly to the Executive Director. If the Executive Director is unable to resolve the issue, the person has a right to appeal to the Board of Directors.

Affected parties should attempt to resolve the problem informally as soon as possible. Volunteers should discuss issues with the Volunteer Coordinator and applicants/students/recipients with their trainer or program manager/director. If a solution cannot be reached, the person may present a formal complaint, in writing, to the Executive Director. Formal complaints and responses to them will be documented and kept on file.

All complaints are handled in a timely manner. As a goal, the Dog Alliance attempts to resolve a complaint within 7 working days from the time of its initiation. If an extension of the time limit becomes necessary, all involved parties will be notified.